Accessibility Statement

All employees at Rexshi Healthcare Limited have the responsibility to make information accessible and inclusive. As a result, we are fully compliant with the National Health Services (NHS) England Accessible Information Standards (AIS) and are committed to following five steps:

Identify: Identify and assess if a service user has any communication or information needs related to disabilities, sensory loss, or other impairments that may affect communication.
Record: Clearly and consistently record those needs, whether in electronic or paper format.

Flag: Ensure that the recorded needs are easily visible and accessible in the individual’s records, whether electronic or paper-based.
Share: Obtain consent to share information concerning the service user’s communication needs.
Meet: Ensure that all service users can be contacted through accessible means such as email, text, or phone calls. Provide information and correspondence in formats that they can read and understand, such as audio, easy-read, or large print.

By adhering to these steps, we ensure that communication and information are accessible to all individuals receiving our services at Rexshi Healthcare &Limited.

Step 1 – Identify

At Rexshi Healthcare Limited, we prioritize identifying and addressing communication needs or preferences as soon as an inquiry for our care services is received. Our dedicated office team takes the initiative to determine if there are any specific communication requirements.

Assessment Before initiating a care package, a comprehensive assessment is conducted to identify the communication needs or preferences of the service user. This involves gathering relevant information to understand how individuals manage their communication and identifying areas where we can provide support to ensure effective communication.

Ongoing Assessment As part of our care plan cycle, regular assessments are conducted at agreed intervals or in response to any changes in the service user’s condition. Our assessment team visits the service users to identify any new communication needs and provide the necessary support. Additionally, we offer a range of resources such as posters and leaflets that can be provided to service users or accessed through the NHS England website. These resources aim to raise awareness and ensure that Rexshi Healthcare Limited caters to diverse communication requirements and preferences.

Step 2 – Record

When documenting service users’ communication needs, we maintain both electronic and paper formats to ensure accessibility. Our electronic systems adhere to GDPR guidelines, and appropriate coding practices are followed to safeguard the privacy and confidentiality of the information. This allows authorized personnel to access the necessary details concerning service users’ communication needs in a secure and efficient manner.

Step 3 – Flag

Rexshi Healthcare Limited has implemented a comprehensive system to ensure that both electronic and paper-based records clearly indicate whether service users have any communication requirements. This information is securely stored and easily accessible in both formats to ensure efficient communication and continuity of care.

Step 4 – Share

Consent will be sought from service users who have specific communication preferences or needs regarding the sharing of information. Any restrictions or limitations on information sharing will be documented, including details of authorized recipients, circumstances, and purposes. In cases where consent cannot be obtained due to diminished capacity, Rexshi Healthcare Limited will adhere to the guidelines outlined in the Mental Capacity Act (MCA) 2005 and the policies and procedures of Rexshi Healthcare Limited. Electronic systems, such as referral, transfer of care, or handover processes, will be utilized to ensure clear communication support is highlighted and implemented effectively.

Step 5 – Act

Rexshi Healthcare Limited is committed to adapting communication styles to meet the unique needs of each service user. Our employees are skilled in utilizing various techniques and aids, such as hearing aids or coloured cover sheets, based on the preferences and requirements of the individuals. We understand that some service users may take time to disclose their communication needs, but we encourage open discussions to ensure their requirements are understood and addressed.

Service users with communication needs will have access to support from both Rexshi Healthcare and external organizations. Our employees are dedicated to facilitating this support and seeking advice from interpreters or communication professionals when necessary. When sourcing an interpreter or communication professional, we consider factors such as qualifications, DBS clearance, adherence to professional code of conduct, experience, service user preferences (e.g., gender), and specialized skills. If there are any concerns about the suitability or practice of an interpreter, our employees can discuss them with a member of the management team at Rexshi Healthcare Limited.